System Webhooks

List of Current System Webhooks

Description of Behavior

Action

Parameters (required)

Webhook

Disconnect the call

sys.disconnect

-

-

Call recipient

make_call

RECIPIENT_NAME

CALLER_NAME *optional

http://skillsv2.overaienv.over.ai/api/iamplus/vfd

Send SMS

send_sms

SMS_RECIPIENT

SMS_RECIPIENT2, SMS_RECIPIENT3, etc. *optional

(Represents additional recipients to send to)

SMS_CONTENT

SMS_REGION (US/IL)

SMS_FROM *optional (Represents a mask from where the SMS is being sent from)

http://skillsv2.overaienv.over.ai/api/IAmPlus/notification

Send email

send_email

EMAIL_RECIPIENT

EMAIL_CONTENT

EMAIL_SUBJECT

EMAIL_FROM *optional (Represents the sender)

http://skillsv2.overaienv.over.ai/api/IAmPlus/notification

Send email with recording- messages. (off hours skill)

offhours_take_message;sys.disconnect

Intent name: default.take.msg

USER_SAID or MESSAGE_CONTENT

RECIPIENT_NAME (Entity @employees)

CALLER_NAME_NO_SAVE

PHONE_NUMBER (value CALLER_ID/ or phone number)

https://skillsv2.overaienv.over.ai/api/iamplus/messages

Welcome

(If you are creating your own welcome intent, please disable the Greeting Skill on the over.ai console)

welcome

-

http://skillsv2.overaienv.over.ai/api/iamplus/vfd

Repeat the agent’s response

repeat

Cancel the flow and restart

cancel