AI Answering Machine FAQ

(iOS) How do I set up the app?

The AI Answering Machine will soon be available to download on iOS devices — sign up for our mailing list to stay updated on the latest app news and developments.

(Android) How do I set up the app?

  1. Download AI Answering Machine from the Play Store.

  2. Sign In: You can log in with a Google account, or sign up for an account with over.ai by entering your email and creating a password.

  3. Enter your name. Omega will use your name when speaking to you and when greeting callers.

  4. You will be asked to allow phone call access — this gives Omega permissions necessary to answer your phone. If you deny this, the application will not function properly.

  5. Enter your phone number — you will receive an SMS with a verification code, enter it.

  6. You will be asked to allow AI Answering Machine to send and view SMS messages.

  7. You will be asked to allow access to your phone’s contacts. Within the application, your messages will be sorted by contact, so allow this to have an organized inbox.

Is the app free?

Yes! The AI Answering Machine is totally free to download and use, and there are no in app purchases or hidden fees. Download AI Answering Machine from the Play Store now.

How do I register for an account with over.ai?

When you open the application for the first time, you will have an option to sign up for an over.ai account, or to sign in using a Google account. If you are having trouble signing up for an over.ai account, please contact support@over.ai.

(Android) How do I enable call forwarding?

When you use the application for the first time, you will be asked to enable call forwarding to your virtual phone number. You must enable at least one of the three cases so that the application will work properly and Omega will be able to answer your phone. You may adjust these at any time in the Virtual Number preferences within the Telephony Settings. The three options are:

  1. Busy: Omega will answer when you decline a call.

  2. Not Answered: Omega will answer when you don’t pick up the phone, after ringing has completed.

  3. Out of Reach: Omega will answer if your phone is off or out of service.

(Android) How do I disable call forwarding?

You can disable one or all of the three call forwarding options at any time from within the app.

  1. Go to Settings in the bottom right.

  2. Tap on Virtual Number, in the Telephony section.

  3. Toggle the settings to your preference.

If you delete the app from your phone while Omega is enabled, call forwarding will be automatically disabled. You can check this in your phone’s Call Forwarding Settings, or by turning your phone off and calling your number from a different phone.

Where can I see my stored messages?

Once Omega’s real time call screening has completed and the phone call is disconnected, transcriptions are instantly transferred to your Inbox. Transcriptions are converted to messages, which includes your caller’s message to you, the date and time of the call, and a full recording of the conversation.

How can I sort my messages?

If you gave the app permission to access your contacts, your messages will automatically be grouped by contact. You can also use the filter to sort by Unheard or Starred messages.

How can I export transcriptions and recordings?

  1. Enter the message you want to export

  2. Tap on theicon for exporting message icon

  3. Choose where to export your message

How do I know what my virtual phone number is?

Your virtual phone number is set upon account registration, and is assigned to you based on geographic location.

  1. Go to Settings

  2. Tap on Virtual Number, in the Telephony section.

Your number and region will be displayed here. If you have a question about your virtual phone number, please contact support@over.ai.

Can I change my virtual phone number?

Your virtual phone number is set upon account registration, and is assigned to you based on geographic location. At this time, we are able to support one phone number per account. If you have a question about your virtual number, please contact support@over.ai.

How do I set up email notifications?

By default, you will receive an email summary of each of your messages every time Omega answers a call. You can easily adjust this according to your preferences.

  1. Go to Settings

  2. In Notifications, toggle the setting on/off according to your preference

How can I send feedback to over.ai developers?

We are working hard to support our users, develop new features, and support more countries and languages. Please reach out to us at support@over.ai with any questions or suggestions — your feedback is highly valued and will help us create an even better experience.

Which countries does the application support?

AI Answering Machine is currently available in the US and Israel Google Play Store, and the virtual number of your agent will be assigned to you based on the location of the store you downloaded the app from. We will release the app in more locations as soon as we can ensure that we can provide the same experience to every user — sign up for our email list to stay updated on app news, updates, and important releases.

Can Omega answer a landline or mobile device other than the one I downloaded the app on?

You can have Omega answer any mobile phone or landline, and manage your phone calls through the application on a different or separate mobile device.